Support

In the event of a disaster you need to know you can totally rely up on your business continuity partner.

365iT’s management team have years of experience in providing class leading IT disaster recovery & business continuity services. This experience coupled with 365iT’s 24 x 7 invocation centre ensures invocations are fully supported with operational personnel available to ensure a smooth as possible recovery.

Communication with support is made easy through 365iT’s web based customer portal, email or phone, whilst communicating DR issues internally is made simple with 365iT’s "my-dr.net" web portal.

For the client service team to provide the highest level of service, they need to have a simple interface that displays up to date records for the caller. Our applications can integrate all of the data held in management information systems and present it on a dashboard so the team can decide how best to handle the contact.